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£0.00If you require a Return or a Refund. Please get in touch in the first instance. We will always endeavour to make things right.
1. Return of Goods Ordered in Error
(a) The Seller will consider the return of goods ordered in error provided they are unused, in their original packaging and the Buyer advises the Seller within 5 working days of receipt of Delivery, with the exception of:
(i) Products fitted with accessories, options, made to Buyer’s specifications, non-standard colours, materials, and all non-Medspace / Medspace Direct branded products are non-returnable.
(b) The Buyer agrees to return the Goods ordered in error to the Seller, at the Buyers risk and cost. The Seller recommends that the Buyer organises collection of the Goods by the Seller to reduce risk of damage (Carriage Charges apply).
(c) A credit note will be issued following receipt and inspection of Goods by the Seller, which will be subject to a 31% restocking charge of the order Nett value if the Goods are not being replaced or 13% restocking charge of the order nett value if the goods are replaced by items of an equal or greater value. If the calculated restocking fee is less than £30 then a flat rate of £30 will apply.
2. Return of Goods Delivered in Error or Faulty Goods
(a) The Buyer must advise the Seller of any Goods delivered in error or Goods that were delivered faulty within 5 days of receipt of delivery (“Return Goods”).
(b) The Seller will organise collection of Return Goods at its own expense and the delivery of correct items. Returned Goods must be stored properly and not used or damaged.
(c) Returned Goods must be unused and in original packing.
(d) Goods that have been used will not be accepted for credit by the Seller on Health and Safety grounds.
3. Price
(a) An administration charge of £12.50 will be made by the Seller to all orders with a net invoice value of less than £175 before carriage charges added – unless otherwise agreed in writing.
(b) Many of our products are available in an alternative colour but are subject to a surcharge. Please contact our customer service team for current charges.
Please note that all non-standard coloured items are non-returnable.
(c) The unit price for the Goods shall be the price set out in the Seller's current price list or valid quotation.
(d) The unit price for the Goods shall be exclusive of any value added tax, all costs in relation to special packaging, carriage charges, and insurance costs, all of which amounts the Buyer shall pay when it is due to pay for the Goods, where applicable.
4. Payment
(a) Payment of the price for the Goods is due in pounds sterling payable within 30 days of the invoice date, unless otherwise agreed in writing. Time for payment shall be of the essence.
(b) No payment shall be deemed to have been received until the Seller has received cleared funds. Payments for credit card orders will be authorised and actioned at the time of order. The Seller reserves the right to make additional charges for credit card sales providing the Buyer is notified at time of purchase.
(c) An administration charge of £12.50 will be made by the Seller to all orders with a net invoice value of less than £175 before carriage charges added unless otherwise agreed in writing.
(d) The Buyer shall make all payments due under the Contract in full without any deduction. If the Buyer fails to pay the Seller any sum due pursuant to the Contract, the Buyer shall be liable to pay interest to the Seller on such sum from the due date for payment at the annual rate of 8% accruing on a daily basis until payment is made, whether before or after any Judgment. The Seller also reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Quality and Warranty
(a) Medspace Direct or Medspace Solutions branded Products are guaranteed for a period of 2 years from date of delivery against manufacturing defects, apart from the following components which have 12 months warranty, namely:
(i) Mechanical & electronic locks and keys.
(ii) Gas struts
(iii) Rechargeable batteries
(iv) Electronic components
(v) Plastic components / side panels / tops
(vi) Polymer products
(vii) Castors
(viii) Drawer runners
(ix) Fabric & Vinyl
(b) Where the Seller is not the manufacturer of the Goods, the Seller shall endeavour to transfer to the Buyer or enforce on the buyer’s behalf the benefit of any warranty, guarantee or statutory rights given to the Seller.
(c) Provided that the Buyer has complied with its obligations hereunder and has subjected the Goods to reasonable use then if the Goods become defective due to any failure of design or manufacture during the warranty period (which will be between 12 and 36 months from Delivery depending on the Goods and is specified by the Seller) then the Seller will either repair, supply a replacement part or replace such Goods or refund the price of such Goods at the pro rata Contract rate (at the Seller’s discretion but after reasonable consultation with the Buyer).
(d) The above warranty is in addition not substitution for the Buyers statutory rights (if any) but the parties agree that in normal circumstances the above warranty is likely to be sufficient to adequately recompense the Buyer.
(e) The Seller shall not be liable for a Warranty claim:
(i) unless the Buyer gives written notice of the defect to the Seller within the warranty period; or
(ii) unless the Seller is given a reasonable opportunity after receiving the notice of examining such Goods and the Buyer (if asked to do so by the Seller) returns such Goods to the Seller's place of business at the Sellers cost; or
(iii) unless the Buyer makes no further use of such Goods after giving such notice; or
(iv) if the defect arises because the Buyer failed to follow the Seller's oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice; or
(v) if the Buyer alters or repairs such Goods without the written consent of the Seller.
(f) Any Goods replaced under Warranty shall be guaranteed under the Warranty for the unexpired portion of the warranty period.
6. Limitation of Liability
(a) Save in respect of damages for death and personal injury, the Seller’s liability for negligence shall be limited to the amount of its relevant insurance policies.
(b) The Seller shall be under no liability to the Buyer in respect of any breach of contract for any indirect or consequential loss or for any loss of profits, income, provision of care or medical services, hospital or premises availability, increased costs, hire charges, remote or unforeseeable losses nor for any third-party losses (and the Buyer should insure against these risks).
(c) As the Seller offers warranty and return of Goods the Sellers liability in contract shall not exceed a figure equal to twice the Price.
7. Disposal of Waste Electrical and Electronic Equipment
(a) Prices for the sale of electrical and electronic equipment for which Medspace Solutions Ltd is a ‘Business to Business Producer’, for purposes of the WEEE regulations, are offered solely on the term that the customer will finance the end-of-life collection, treatment, recovery and environmentally sound disposal of such equipment.
(b) Such equipment, shall be identified with the crossed out wheeled bin symbol.
8. Assignment
Neither party may assign the Contract without the consent of the other party.
9. Force Majeure
Either party shall have the right to defer Delivery or to cancel the Contract or reduce the volume of the Goods ordered if it is prevented from performing the Contract due to unforeseen circumstances beyond its reasonable control (“Force Majeure” which expression includes Force Majeure affecting a supplier or subcontractor) provided that they shall inform the other party of all the circumstances and if they are prevented from performing the contract for more than 180 days then either party may give notice in writing to terminate the Contract.
Medspace Direct (being the trade name of Medspace Solutions Limited)
Full Copy available upon request